Leghorn harbor: a portal for managing cruise and ferry arrivals and departures
DXP
Leghorn harbor: a portal for managing cruise and ferry arrivals and departures
event09/01/2020
Customer
Porto di Livorno 2000 s.r.l.
Sector
Maritime transport and related services
Targets
Digitalizing and improving the multi-discipline processes related to ship allocation on the docks, as well as to the services and accesses to the Leghorn harbor
Solutions
Creating a multi-function, multi-channel web portal
The client operates within the Leghorn harbor on a total surface of about 110.000sqm, offering a vast array of services including the management of the Cruise Terminal, the Maritime Station, the information services, the parking and the transport of passengers within the harbor.
The interoperable platform allowed handling of the docks, services and accesses within the Leghorn harbor, focusing on the digitalization and dematerialization of the following aspects:
- planning of the ship arrivals on the docks by generating “Service Orders” for the employees via an enabling web interface;
- harbor access booking for Taxis and vehicles for hire with control of the access code through a mobile device at the gates;
- harbor security management (dock control, patrol, parking, semi-trailers…) through checklists and mobile device functions;
- shuttlebus ticket selling by the hostesses on the docks through SmartPos devices.
As part of the project, apart from the web portal, a SmartPos mobile app was developed and integrated with legacy software (SAP), allowing to digitalize and dematerialize the processes and workflows within the harbor.
